Refund Policy
A LEGAL DISCLAIMER
At 4DimensionsProfessional (referred to as "we," "us," or "our"), we strive to provide excellent service and value to our clients. However, we understand that there may be circumstances where a refund may be necessary. This Refund Policy outlines the terms under which refunds may be granted for our sourcing services.
REFUND ELIGIBILITY
Refunds may be issued under the following conditions:
-
Service Non-Delivery: If we fail to deliver the agreed-upon services due to our own fault (e.g., failure to connect buyers and suppliers, or failure to facilitate the sourcing transaction), you may be eligible for a refund.
-
Cancellation: If you wish to cancel our services after making a payment, you may request a refund within [insert number of days, e.g., 7 or 14] business days of payment. However, any services already rendered up to the point of cancellation will be deducted from the refund amount.
-
Unresolved Issues: If you are unsatisfied with our services and have not been able to resolve the issue through communication with us, you may be eligible for a partial refund depending on the specific case.
Refunds will not be issued for:
-
Change of Mind: After service delivery, refunds will not be provided for changes in preference.
-
Partially Completed Services: Only partial refunds will be granted for canceled services that have been partially completed.
-
Third-Party Transactions: We are not responsible for refunds related to third-party suppliers or logistics.
REFUND REQUEST & PROCESS
To request a refund, contact us at [insert email address] with your details and reason for the request. We will review and respond within [insert number of days, e.g., 5-10] business days. Approved refunds will be processed within [insert number of days, e.g., 10-15] business days.
This Refund Policy may be updated periodically. Please review it regularly to stay informed of any changes.